We requires 24 hours’ notice to cancel or reschedule an appointment.
If cancellation or rescheduling happens with less than 24 hours’ notice, you will be required to pay 50% of the price of the groom.
If you do not cancel, and simply no-show for an appointment, you will be required to pay the full price of the groom.
Repeated no-shows or last-minute cancellations may require prepayment for future appointments or refusal of service.
Accept dogs over 50 lbs, unless they are extremely tolerant of the grooming process. We are a solo operation.
Perform excessive de-matting. It is painful, causes severe skin irritation, and is stressful for your pup. Severe matting acts like a tight band, causing skin damage and hiding infections, sores, and even parasites. Shaving is chosen over painful de-matting to prioritize the dog’s comfort over vanity.
Accept dogs who are overly anxious / aggressive. We are a solo operation.
Service skunked dogs
Offer hand stripping
Express Anal Glands. In healthy dogs, glands empty naturally during bowel movements. If your dog's anal glands are not expressing naturally—indicated by scooting, excessive licking, or foul odours—you should seek veterinary help.
Deshed to a dangerous degree. If a dog comes in that needs a de-shed, but it does not come in regularly, it is possible all undercoat might not be able to be removed. We can only fully remove an undercoat from a well maintaned pup. A heavily impacted undercoat might need multiple visits to get back on track.
Specifically designed for non-shedding breeds (examples: Shih Tzu, Cocker Spaniel, Havanese, Bichon Frise, Poodle, Poodle mixes, Yorkshire Terrier, Maltese, Westie, Cairn Terrier, Schnauzers)
Includes bath & conditioning treatment, blow out, brush & comb out, nail trim, ear cleaning, ear plucking (if needed), full body haircut.
If you are interested in top quality maintenance, or if you desire maintaining a long hair length (longer than 1/2"), ask about the Maintenance Bath Schedule ~ the GOLD Standard for non-shedding breeds.
Specifically designed for shedding breeds (examples: King Charles Cavalier Spaniel, Pomeranian, Corgi, Border Collie, Sheltie, most Spaniels & Setters, Brussels Griffon, Pekingese)
Includes bath & conditioning treatment, blow out, brush & comb out, nail trim, ear cleaning, light scissor tidy, focus on de-shedding
Specifically designed for short shedding breeds (examples: Dachshund, Chihuahua, Pug, Beagle, French Bulldog, Parson Russel Terrier, Rat Terrier)
Includes bath & conditioning treatment, blow out, brush out, nail trim, ear cleaning, feet tidy only
If not getting a full groom (where these services are already included)